FAQs

❓ Frequently Asked Questions – Petopia Australia

📍 Where does Petopia Australia operate from?
Petopia Australia is proudly Australian-owned and operated, with our headquarters based in Melbourne, VIC.

🏢 Who owns or operates Petopia Australia?
Petopia Australia is operated by A4R Pty Ltd (ABN 29 655 110 017), an officially registered Australian company.

💳 What types of payment do you accept?
We accept all major payment methods including Visa, Mastercard, PayPal, and more making checkout safe, simple, and flexible.

🚚 Is delivery free?
Yes! We provide fast & free delivery Australia-wide on all orders — no minimum spend required.

🐾 Do you sell pet food?
No — we specialise in high-quality pet products such as accessories, beds, toys, grooming tools, and more. At Petopia, we focus on everything your pet needs for comfort, play, and care (except food).

✅ Do you offer a money-back guarantee?
Yes! We proudly offer a 30-day money-back guarantee on all purchases.
If you're not 100% satisfied, simply contact us within 30 days of receiving your order for a full refund — no questions asked.